THE BUSINESS CASE FOR DISASTER RECOVERY PLANNING:
CALCULATING THE COST OF DOWNTIME
WHAT IS THE IMPACT OF DOWNTIME?
Over the past 20 to 30 years, businesses of all sizes have
steadily grown more dependent on their expanding IT infrastructures
to help them automate, manage, and analyze their
business operations and strategy. Whether it's online trading,
insurance-document imaging, airline reservations, financial
databases,Web sites, or other computing systems, the fortunes
of business are inextricably linked to the continuous availability
of these services and data.
Unfortunately, IT infrastructures face varying risks of interruption.
Most executives focus on natural disasters such as
hurricanes, tornados, floods, and earthquakes. But IT leaders
recognize that a disaster can be any event that prevents a
business from accessing the data and systems it needs to
operate. That could encompass everything from regional
power outages, to virus outbreaks, to employee sabotage, to
external data fraud, to devastating terrorist attacks.
It's human nature to look at these risks and assign a very low probability to their occurrence in
your business. But that simply isn't the case: virtually every company faces the risk of IT interruptions
that can grind business to a halt. A KPMG study conducted in the millennium showed
the shifting nature of these interruptions with natural disasters comprising a shrinking portion
of the total causes of IT interruptions and manmade disasters — human- and IT-related failures — representing an increasing share.
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