Often a mapped process is displayed in the form of a flowchart showing people what activities are to be carried out and in what order.  These process flowcharts can also detail who is responsible for each activity and the timings for the step if necessary.
The process mapping exercise is carried out to walk through the overall [...]

Making system changes without understanding how the current process works can lead to costly mistakes.  It can introduce inefficiencies and create problems such as loss of productivity, risk to the service or product being provided or increase costs unnecessarily.
If companies do not measure a process, how can it improve it?
Staff in organisations can waste a great deal of their time [...]